Petal Greetings

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About Us
Petal Greetings are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

You can contact us at:-:

Petal Greetings
Tamarisk
Stoke sub Hamdon
TA14 6PP
United Kingdom

Phone: 07809 395394
Fax:

Email: info@petal-greetings.com
VAT Registration Number 219 6053 66
Making A Purchase
Personal Customers:
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. You will need to supply a valid email address.

We only accept debit and credit card payments for personal customers. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept all major debit and credit cards through Paypal on their own secure site, and at no time will any details of your card be visible, or retained,on the Petal Greetings site.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Trade Customers
You will need to register for a trade account to shop with us, and have a valid email address. Your first order with us will be on a pro forma basis in most cases. We will do a credit check on your second order (which may take up to three days to be approved) and subject to a satisfactory check, thereafter invoice settlement will be due 30 days from issue of the invoice. Minimum order is £50 net of VAT, and free shipping applies for orders over £100. You may if you wish to take advantage of the free days of credit offered by your credit card company opt at the checkout to pay by credit card, rather than invoice. For export/distributors, prices quoted will be ex-works. Please see our Remittance Terms, Shipping and Returns Policy for further details.
Shipping And Handling
Personal Customers:

DELIVERY TO THE UK
2 delivery options are provided for goods to be delivered in the UK - Royal Mail First Class packet, or Recorded Delivery. You will be invited to select the option you prefer at the checkout.

Charges will depend on the net value of your order before VAT.
Net Value £6.50 First Class £1.50 Recorded Delivery £2.25
Net Value £13.00 First Class £2.00 Recorded Delivery £2.75
Net Value £26.00 First Class £3.50 Recorded Delivery £4.25
Net Value £35.00 First Class £4.50 Recorded Delivery £5.25
Net Value £45.00 First Class £6.00 Recorded Delivery £6.75
Net Value £50.00 First Class £6.95 Recorded Delivery £7.70
Net Value £100.00 and upwards Free Shipping

DELIVERY TO EUROPE
We are also able to ship goods outside the UK. Our default method of delivery will be via Royal Mail, Airmail small packet, but we may choose to use an alternative provider if we see fit.

Charges will depend on the net value of your order.
Net Value £6.50 Airmail small packet £3.00
Net Value £13.00 Airmail small packet £4.30
Net Value £26.00 Airmail small packet £5.70
Net Value £35.00 Airmail small packet £6.70
Net Value £45.00 Airmail small packet £8.20
Net Value £50.00 Airmail small packet £8.90
Net Value £60.00 Airmail small packet £9.70


DELIVERY TO REST OF THE WORLD
We are also able to ship goods outside the UK. Our default method of delivery will be via Royal Mail, Airmail small packet, but we may choose to use an alternative provider if we see fit.

Charges will depend on the value of your order.
Net Value £6.50 Airmail small packet £4.20
Net Value £13.00 Airmail small packet £7.00
Net Value £26.00 Airmail small packet £9.00
Net Value £35.00 Airmail small packet £11.00
Net Value £45.00 Airmail small packet £14.20
Net Value £50.00 Airmail small packet £15.60
Net Value £60.00 Airmail small packet £17.60


Trade Customers:

All goods are supplied on firm sale basis only. Minimum order is £50 nett of VAT. Orders over £100 nett will be shipped within the United Kingdom, mainland, free of charge. For orders between £50 and £100 a charge of £6.95 will be made to cover carriage and administration. For those trade customers and distributors outside the UK, special arrangements on shipping and charges will be made, and Petal Greetings will contact you by email to discuss arrangements on an individual basis. An adjustment to your web order checkout total will accordingly be made on your final invoice.
Delivery Schedule
Personal Customers:
We aim to despatch your order by the end of the next working day . International shipments will depend on shipping methods.

Trade Customers:
We aim to ship your order within 3 working days. If any designs are temporarily out of stock, we will contact you to ask for further instructions.
Back Orders
If your item is not in stock we will contact you to invite you to select another design, or to cancel that selection.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, the payment transaction is handled separately by PayPal in a secure environment, and no customer details about your credit card are visible to Petal Greetings at any time. All we have access to are your delivery address details so that we can deliver your order. We want you to feel comfortable about shopping at our store.
Guarantee
We will always do our very best to ensure your satisfaction and to provide you with good customer service.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07809 395394 (International +44 07809 395394) or fax us on or write to us at
Tamarisk
Stoke sub Hamdon
TA14 6PP
United Kingdom
Privacy Policy
Petal Greetings do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders on this site or benefit from the other features that use cookies.
Returns Policy
Personal Customers:
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Trade Customers:
Products delivered will not be accepted for return without the written authority of the company. No claim for damage in transit or shortage of delivery or loss of goods will be entertained unless notice in writing is given to the carrier concerned and to Petal Greetings within 7 days of receipts of goods. Non delivery of goods must be reported to Petal Greetings, in writing, within 7 days of invoice date. Where goods are accepted from the carrier concerned without being checked, the delivery note of the carrier concerned must be signed as "not examined".

All goods remain the property of Petal Greetings until all amounts due, howsoever arising, are paid in full.
Remittance Terms
Personal Customers:
Pre-payment by credit card is required via our website before goods ordered can be shipped.

Trade customers:
New customers must apply for a trade account before their first order and will be subject to a credit check. Settlement for the first order must be received before goods are shipped: thereafter you will be given a trade account. Everyday invoices are due for payment 30 days from the date of invoice. Seasonal invoices are due for payment on the last day of the month in which the season falls. We reserve the right to charge interest at 3% above the base rate invoices are not paid within these terms. For export distributors prices will be expressed as ex-works.